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Date: 22/01/2003
IRDA - FORTE CONFERENCE ON CONSUMER AWARENESS INSURANCE SECTOR, Jan 2003

The Opening up of the Indian Insurance Industry has unleashed a number of business opportunities both for the Indian and foreign players. The last few years of reforms have seen heightened competition, improved consumer awareness and better customer service translating into a penetrative Insurance market. To capture the advancements that have taken place in the field of consumer awareness and deliberate upon the areas of concern, FORTE (Joint Venture between FICCI and ING Insurance) in collaboration with Insurance Regulatory Development Authority (IRDA) is organizing a Conference on ~Consumer Awareness: Insurance Sector~ at 10.00 a.m. on 22nd January, 2003 at Federation House, New Delhi.

The conference would aim at discussing the IRDA (Protection of Policyholders~ Interests) Regulations, 2002 and the changing consumer awareness / expectations from the insurance industry, post liberalization, and how far they have been met with by the industry. To provide some basic indicators on the issues, FORTE is undertaking a qualitative research study across 5 cities. The study would provide some insights into these areas, specifically consumer expectations prior to the recent liberalization of the sector, changes in expectations post liberalization and the perceived performance of insurance players vis-a-vis these expectations. The findings of the research would be presented at the conference in the Technical Session II.

For any further details, please contact Ms Jyoti Vij, Team Leader/Ms Natasha Wig/Ms Richa Srivastava, Banking & Insurance Division, FICCI at phone Nos. 3357391 (D)/3738760-70 extn. 306/324/413, Fax: 3320714/3721504 or e-mail: finance at ficci dot com / ficcinat at vsnl dot com.


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