How to make a complaint - Policy Holder
How to make a complaint
If you are not satisfied with the services of your insurance company, you may
2 Give your complaint in writing along with the necessary supporting documents
In case if it is not resolved within two weeks or if you are not satisfied with their resolution you may approach the Grievance Redressal Cell of the Policyholder's Protection & Grievance Redressal Department of IRDAI through the following means:
- Register complaint directly in of IRDAI's online portal - Bima Bharosa System-https://bimabharosa.irdai.gov.in/
- Send the complaint through Email to firstname.lastname@example.org
- Call Toll Free Number 155255 (or) 1800 4254 732
Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to:
Policyholder's Protection & Grievance Redressal Department- Grievance Redressal Cell,
Insurance Regulatory and Development Authority of India(IRDAI),
Sy.No.115/1,Financial District, Nanakramguda,
Only complaints from the insured or the claimants shall be entertained. The Cell shall not entertain complaints written on behalf of policyholders by advocates or agents or by any third parties.
Complainants are requested to submit complete details of the complaint as required in the complaint registration form. Please see below to download the Complaint Registration Form. Without the required information called for in the Complaint Registration Form, IRDAI will not be in a position to register the complaint.
Once the complaint is registered in to Bima Bharosa System, then details of complaint are passed on to respective insurance companies. Policy holder receives the confirmation email after registering the complaint along with IRDAI token no which helps in tracking of the complaint through Bima Bharosa System.